Trainers
Andy Coates
Operations Director
Andy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff, investigator, manager, and director. He has considerable experience in enforcement and investigation work.
Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British Investigators (ABI). He has a mix of both operational and managerial experience and skills.
In his career, his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).
Andy’s Bailiff experience includes every debt type, from Commercial Rent and Arrest to High Court Writs.
Andy is a former council member of the Civil Enforcement Association (CIVEA) and a former Governing Council member of the Association of British Investigators (ABI). He is one of the founding members of the Certificated Enforcement Agents Association (CEAA).
Karl Smith
Policy Director
Karl Smith has over 20 years of experience in the Enforcement industry in the private sector and the local authority sector.
Karl gained an in-depth knowledge of enforcement practices when working in the local authority sector and board-level experience within the private sector, developing and implementing enforcement departments collecting all types of debt.
In his varied career, his previous positions included Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.
Karl is a Member of the Institute of Directors and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA). He is one of the founding members of the Certificated Enforcement Agents Association (CEAA),
His vast experience was used when he served on a committee working with the Ministry of Justice, developing standards for enforcement officers and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.
Andy G
Lead Trainer
Andy has over 30 years of experience in intelligence, investigation & security, having held senior posts in both government & commercial sectors. He has conducted & managed both overt & covert operations across the globe, often in complex & challenging environments such as Iraq, Afghanistan & Somalia. He has a wealth of experience in running investigation teams & security details and is a fully qualified teacher delivering many courses in his areas of expertise.
Andy specialises in human trafficking, fraud & corruption investigations & running protective surveillance operations. And has agreed to join the IES family to deliver Close protection, Physical intervention, and Surveillance training.