Qualification (RQF)

Level 2 Award, Conflict Management.

The Level 2 Award, Conflict Management This qualification is aimed at those working in a customer or service user-facing role who may need to recognise the contributing factors, signs, and causes of conflict and how to de-escalate conflict situations without physical intervention.

Level 2 Award, Conflict Management

From £99.00 pp

This qualification is aimed at those working in a customer or service user-facing role who may need to recognise the contributing factors, signs, and causes of conflict and how to de-escalate conflict situations without physical intervention. The qualification supports a role in the workplace.

  • For individuals who work in a customer or user-facing role.
  • For individuals who wish to learn the skills to de-escalate conflict within the workplace.
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What does the Level 2 Award, Conflict Management Provide?

This certification is ideal for those who work face-to-face with the public, including individuals in retail, leisure, hospitality, emergency services, and other healthcare settings. By completing this certification, learners will gain an understanding of how to minimize the risk of conflict occurring, as well as techniques for reducing an individual’s aggressive response, thereby promoting a safer environment. Consequently, learners will be equipped to respond effectively to challenging situations while interacting with the public.

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Level 2 Award, Conflict Management FAQ

emote or on-site delivery of our Level 2 Conflict Management Training is available, which provides greater flexibility in the delivery of the course. This, in turn, enables us to be fully flexible in the administration of exams for this course. Consequently, Learners have the option to take the exam on the day or online at a time that is suitable for them. Lastly, it is worth noting that our trainers are fully qualified in the delivery of Conflict Management, and they regularly employ the techniques covered in the training.

The awarding body is QNUK Quality Networks UK Ltd, OFQUAL awarding body for RQF qualifications

IES Training is now delivering RQF courses via remote classrooms as well as in the Physical Classroom environment.

Our classroom courses will now be tutor-led and will be recorded so that the Awarding Body can quality check all aspects of the guided learning and the final exam.

What will I need to participate in the “Tutor Lead training” course?

A laptop is preferred that has a webcam attached as we are required to validate your ID and the Zoom app installed as this reduces broadband bandwidth usage.

Where do I get the software to take part in the “Tutor Lead training” Course?

You can download it by using the following link https://zoom.us/client/latest/ZoomInstaller.exe
or by going to https://zoom.us/download#client_4meeting

How do I join a Zoom meeting?
You can join a meeting by clicking the meeting link or going to join.zoom.us and entering the meeting ID. Learn more about joining a meeting.

How do I join computer/device audio?
On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Learn more about connecting your audio.

Can I Use a Bluetooth Headset?
Yes, as long as the Bluetooth device is compatible with the computer or mobile device that you are using.

Do I have to have a webcam to join on Zoom?
While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit a video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

How can I improve my connection as I do not have super Fast Broadband?
In the first instance, you will need to have the video turned on so we can validate that you and your ID match, but after that stop your video this will improve your experience and improve your learning experience.

Setting up your space for live learning:

When attending an online class, you should work in a physical space that will allow you to focus on the class and participate without distracting your classmates and instructor(s).

  • Work in a quiet room, with minimal background noise and distractions.
  • Connect a webcam to your computer so you can share your camera if needed.
  • Use a good microphone. A noise-canceling headset is recommended – but not essential.
  • Have with you, a pen and some paper to take notes. 

Level 2 Award, Conflict Management

Learners could progress to the:
• QNUK Level2 Award in Preventing Violence in the Workplace (RQF)

Learners should be aged 16 years and over to take this qualification.
Learners must have sufficient command of the English language to understand and undertake the recommended assessment methods for this qualification.

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