To complete your exam using the EDEXAM’ss application, your device must comply with our specifications below:

Windows PC

1. Windows 10
2. Working webcam 
3. Working microphone 

Apple Macbook/iMac

1. MacOS 11.3 (Big Sur) or higher 
2. Working webcam
3. Working microphone

To check that your webcam is working, click here.

To check that your microphone is working, click here.

Internet Speed

During your exam, you will be live invigilated by our invigilators, meaning your WIFI must be strong enough to keep a constant stream with our servers. 

We require at least 3 Mbps for both upload and download speed.

To test your WIFI speed, click here.

Devices that Cannot be used:

1. Mobile Phones 
2. iPads/Tablets 
3. Computers set in ‘S’ Mode
4. Chromebooks/Notebooks/Thinkpads/Vivobooks/Surface Pro etc. (these types of computers will still look like a typical laptop, not necessarily a tablet/small PC)
5. PC’s using more than one monitor

As the EDExams app is designed to lock down your PC whilst you sit your exam, some factors could prevent you from sitting your exam:

1. Security settings on your WIFI (this usually includes work servers)
2. Security settings within the computer itself. 
3. Computers used for work purposes/provided by work/college/schools etc. 
4. Mobile hotspots (these cannot guarantee a consistent connection, which may cause your exam to stop midway)
5. Remote desktops 
6. Admin restrictions 
7. High-security anti-virus software. 

If you have any queries or would like help downloading the EDExams app, please get in touch with us as soon as possible before your exam.

Request Technical Support – https://assist.zoho.eu/client/edexams

Live Chat – edexams.com

Email – [email protected]

Phone – 01909 384 090.

Please be aware that our technical support agents are only permitted to work on the EDExams app itself; if any changes are required on your computer (e.g. computer settings, anti-virus software, etc.), we can only advise you on how to do it, we cannot do this for you.