Transport for London (17 015 498)
Transport for London (17 015 498)
Mr X complained that Transport for London wrongly refused to pay back an enforcement charge. The LGO found Transport for London at fault but did not find that this fault caused Mr X an injustice. Transport for London has said it will look at the case again and this was welcomed by the LGO.
Mr X purchased the car for cash four months after the parking penalty had been incurred by the previous owner. He notified DVLA of the change of ownership but, only a few days later, the car was clamped for the PCN. Mr X paid the penalty and costs in order to have his car released and then entered into correspondence with the enforcement agency over his proof of the change of ownership: the evidence supplied were either insufficient, inadequate or contradictory in some respect. There were delays on both sides, too. In the circumstances, the willingness of TfL to look at the case again was considered reasonable by the LGO and the case was closed on this basis.