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Week 28 Complaints to Ombudsman

The Ombudsman’s final decision: Summary: Mr E complains the Council has sent a council tax debt to its enforcement agents. But a different agents have confirmed he had cleared all his council tax debts. The Ombudsman’s investigation has compared Mr E’s council tax bills over three years with the payments he made. This shows the…

[et_pb_section fb_built=”1″ _builder_version=”4.0.3″][et_pb_row _builder_version=”4.0.3″][et_pb_column type=”4_4″ _builder_version=”4.0.3″][et_pb_text _builder_version=”4.0.3″] The Ombudsman’s final decision: Summary: Mr X complained about the Council taking enforcement action against him for a council tax debt he did not owe. He had three visits from enforcement agents. The Council was at fault for an error in calculating council tax support, then taking enforcement…

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”4.4.7″ column_structure=”1_2,1_2″][et_pb_column _builder_version=”4.4.7″ type=”1_2″][et_pb_image _builder_version=”4.4.7″ hover_enabled=”0″ title_text=”Complaints Key Shows Complaining Or Moaning Online” src=”https://www.iestraining.org.uk/wp-content/uploads/2019/05/iStock_000033287518Small.jpg”][/et_pb_image][/et_pb_column][et_pb_column _builder_version=”4.4.7″ type=”1_2″][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] The Ombudsman’s final decision: Summary: Miss X complained about the Council referring council tax debts to enforcement agents when she says she believes she…

The complaint The complainant, who I refer to here as Mrs B, complains her company received an enforcement notice from a bailiff instructed by the Council. The notice was for an unpaid Penalty Charge Notice (“PCN”). The Council and its bailiff had linked the car to Mrs B’s company. Mrs B says the car had…

The Ombudsman’s final decision: Summary: Mr Y complains that an administrative error by the Council meant that his Council Tax case was wrongly passed to enforcement agents, who made two unnecessary visits to his previous address. Mr Y says this caused embarrassment and distress. The Ombudsman upholds the complaint. The Council will offset £150 against…