Week 28 Ombudsman Decisions

The Ombudsman’s final decision: Summary: Mrs X complains about the way the Council recovered an outstanding debt using its bailiff. The Ombudsman finds fault with how the bailiff charged the sale fee. The Ombudsman recommends the Council refund Mrs X for the sale and disposal fee and acts to prevent recurrence. The complaint The complainant,…

The complaint Mr B complains the Council took enforcement action against him for council tax arrears that were not his What I have investigated I have investigated the Council’s actions from 2018 onwards. I have not investigated the actions of the Council between 2004 and 2006. The final section of this statement contains my reason…

Week 27 Complaints to Ombudsman

Summary: Mrs C complained an enforcement company, acting on behalf of the Council, charged her for a visit to her property it did not make. Mrs C felt harassed by the enforcement company and found the messages it sent her threatening. We found fault with the Council causing injustice. On the balance of probabilities, the enforcement…

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”4.4.7″ column_structure=”1_2,1_2″][et_pb_column _builder_version=”4.4.7″ type=”1_2″][et_pb_image _builder_version=”4.4.7″ hover_enabled=”0″ title_text=”Complaints Key Shows Complaining Or Moaning Online” src=”https://www.iestraining.org.uk/wp-content/uploads/2019/05/iStock_000033287518Small.jpg”][/et_pb_image][/et_pb_column][et_pb_column _builder_version=”4.4.7″ type=”1_2″][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] The Ombudsman’s final decision: Summary: Miss X complained about the Council referring council tax debts to enforcement agents when she says she believes she…

Transport for London (17 015 498) Mr X complained that Transport for London wrongly refused to pay back an enforcement charge. The LGO found Transport for London at fault but did not find that this fault caused Mr X an injustice. Transport for London has said it will look at the case again and this…