Week 27 Ombudsman Decisions

The complaint The complainant, to whom I will refer as Mr B, says enforcement agents removed his car in pursuit of a debt which was not his. He complains that he has been required to pay storage fees which accrued because he was unable to collect the car for some time.   What I found…

The complaint Miss X complains the Council took recovery action which resulted in her car being immobilised for a council tax debt that she had already paid. Miss X says she was inconvenienced when her car was clamped and she could not use it. She also incurred extra costs as a result of the enforcement…

The Ombudsman’s final decision: Summary: Ms X complains about the Council’s decision to instruct bailiffs to recover a council tax debt. This meant Ms X had to pay bailiff fees on top of the council tax debt. From the evidence available, the Ombudsman does not find fault with the Council. The complaint The complainant, whom…

The Ombudsman’s final decision:   Summary: Ms X complains about the way the Council has handled her council tax arrears. She says it has caused stress and anxiety, increased costs due to passing the debt to bailiffs, and affected her work. She also says bailiffs caused £300 worth of damage to her front door. The…

Week 28 Complaints to Ombudsman

Mr X complained that the council had continued with enforcement action against his home address for an unpaid parking fine owed by the former occupier, Mr Y, despite Mr X providing evidence on several occasions that he was not liable and that the vehicle owner no longer resided there. There was found to be fault…