Author: Training Team

Week 28 Complaints to Ombudsman

Week 27 Complaints to Ombudsman

Summary: Mrs C complained an enforcement company, acting on behalf of the Council, charged her for a visit to her property it did not make. Mrs C felt harassed by the enforcement company and found the messages it sent her threatening. We found fault with the Council causing injustice. On the balance of probabilities, the enforcement…

The Ombudsman’s final decision: Summary: Mr X complains that the Council sent his council tax debt to bailiffs when he had already paid. He says this caused stress, distress, and took him time and trouble to resolve. The Ombudsman does not find the Council at fault. The complaint The complainant, who I refer to as…

The Ombudsman’s final decision: Summary: Mr X complained about the Council’s use of enforcement agents to recover unpaid council tax. The Ombudsman should not investigate this complaint. This is because the Council has agreed to withdraw the agent’s charges and pay him £100 in recognition of its fault in the recovery procedure. This is a…

Southampton City Council (19 015 169) Category :Benefits and tax > Other Decision :Not upheld Decision date :28 Sep 2020 The complaint The Ombudsman’s role and powers How I considered this complaint What I found Analysis Final decision The Ombudsman’s final decision: Summary: The Ombudsman discontinued his investigation into this complaint about the conduct of enforcement agents in pursuing…

The complaint Mr X complains that the Council unfairly pursued recovery action for council tax arrears when he had paid his arrears in full. This led to enforcement agent fees which caused him distress and anxiety.   The Ombudsman’s role and powers We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have…

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”4.4.7″ column_structure=”1_2,1_2″][et_pb_column _builder_version=”4.4.7″ type=”1_2″][et_pb_image _builder_version=”4.4.7″ hover_enabled=”0″ title_text=”Complaints Key Shows Complaining Or Moaning Online” src=”https://www.iestraining.org.uk/wp-content/uploads/2019/05/iStock_000033287518Small.jpg”][/et_pb_image][/et_pb_column][et_pb_column _builder_version=”4.4.7″ type=”1_2″][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] The Ombudsman’s final decision: Summary: Miss X complained about the Council referring council tax debts to enforcement agents when she says she believes she…

The Ombudsman’s final decision: Summary: Ms X complains about the Council’s decision to instruct bailiffs to recover a council tax debt. This meant Ms X had to pay bailiff fees on top of the council tax debt. From the evidence available, the Ombudsman does not find fault with the Council. The complaint The complainant, whom…