Author: Training Team

The Ombudsman’s final decision: Summary: Mrs X complains about the way the Council recovered an outstanding debt using its bailiff. The Ombudsman finds fault with how the bailiff charged the sale fee. The Ombudsman recommends the Council refund Mrs X for the sale and disposal fee and acts to prevent recurrence. The complaint The complainant,…

The Ombudsman’s final decision:   Summary: Ms X complains about the way the Council has handled her council tax arrears. She says it has caused stress and anxiety, increased costs due to passing the debt to bailiffs, and affected her work. She also says bailiffs caused £300 worth of damage to her front door. The…

[et_pb_section fb_built=”1″ _builder_version=”4.0.3″][et_pb_row _builder_version=”4.0.3″][et_pb_column type=”4_4″ _builder_version=”4.0.3″][et_pb_text _builder_version=”4.0.3″] The Ombudsman’s final decision: Summary: Mr X complained about the Council taking enforcement action against him for a council tax debt he did not owe. He had three visits from enforcement agents. The Council was at fault for an error in calculating council tax support, then taking enforcement…

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.0.3″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″] he Ombudsman’s final decision: Summary: Mr G complains about the Council’s enforcement action for council tax arrears. And for fees enforcement agents have charged him and accusations an agent made about him. The Ombudsman’s decision is there was no…

The complaint Miss X complains the Council took recovery action which resulted in her car being immobilised for a council tax debt that she had already paid. Miss X says she was inconvenienced when her car was clamped and she could not use it. She also incurred extra costs as a result of the enforcement…

The Ombudsman’s final decision: Summary: Mr Y complains that an administrative error by the Council meant that his Council Tax case was wrongly passed to enforcement agents, who made two unnecessary visits to his previous address. Mr Y says this caused embarrassment and distress. The Ombudsman upholds the complaint. The Council will offset £150 against…

The Ombudsman’s final decision: Summary: Ms C complained the Council’s enforcement agents wrongly visited her property to enforce a debt when she had kept to the payment plan. There was no fault in carrying out a visit. However, the bailiff then failed to deal with the complaint properly and failed to investigate what had happened…

The Ombudsman’s final decision: Summary: Mr E complains the Council has sent a council tax debt to its enforcement agents. But a different agents have confirmed he had cleared all his council tax debts. The Ombudsman’s investigation has compared Mr E’s council tax bills over three years with the payments he made. This shows the…

The complaint Mr B complains the Council took enforcement action against him for council tax arrears that were not his What I have investigated I have investigated the Council’s actions from 2018 onwards. I have not investigated the actions of the Council between 2004 and 2006. The final section of this statement contains my reason…

The complaint The complainant, to whom I will refer as Mr B, says enforcement agents removed his car in pursuit of a debt which was not his. He complains that he has been required to pay storage fees which accrued because he was unable to collect the car for some time.   What I found…