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We recommend that all learners access their courses via a tablet or desktop computer using the Microsoft Edge or Google Chrome browser.

Online Exam Portal

Preparing for your online exam.
CANDIDATE HELP WITH APPLE COMPUTERS
CANDIDATE HELP WITH WINDOWS COMPUTERS
Exam Portal EDExams App Download Instructions (Windows)
Online Exam – Device Specification List
Level Two Conflict Management
Level Two Taking Control of Goods

Multiple Choice question Exams

Preparing for your online exam.
CANDIDATE HELP WITH APPLE COMPUTERS
CANDIDATE HELP WITH WINDOWS COMPUTERS
Exam Portal EDExams App Download Instructions (Windows)
Online Exam – Device Specification List
Level Two Conflict Management
Level Two Taking Control of Goods

Supported Browsers and log in issues

Browsing with Apple Mac or with iPAD
What Browsers Does the IES Training Learning Portal Support
My pages are not loading properly
I cannot login to the portal because it says i’m already logged in?
Unable to log in

Training Portal

Browsing with Apple Mac or with iPAD
What Browsers Does the IES Training Learning Portal Support
My pages are not loading properly
How do I access “My Courses”
Changing my Password
Unable to log in

Add and Remove users in Group Management

Add and remove users in Group Management

Downloading Group Reports

Downloading Group Report for Group Leaders

Obtaining your certificate

Where do i send my application to?
Is there a checklist for the information i need to send with my application?
What forms do i need to send to the Courts when i make my application?
What do i need to do to get my certificate once i have completed one of your courses?
What may affect my ability to obtain a Certificate to become an Enforcement Agent?

Online Classroom Training

How To Get Started With Microsoft Teams
Accessing your “Remote Classroom”

Training Course Information

Remote Multiple Choice Exam criteria
Course Delivery
Course Pre-Requisites
Training Policies
Identification Policy

Training Course Criteria

Level 2 Conflict Management Exam
Level 2 Exam Taking Control of Goods
Level 3 Exam Taking Control of Goods

Password and email address changes

Change My Email Address on my Account
Changing my Password

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Training Policies

The below policies should be read prior to booking any course

Access to fair assessment policy
Audio and Video Policy
Privacy Policy
Authenticating Identity Policy
Plagiarism, Copying & Cheating Policy

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Updated on 24/01/2023

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